Announcement
www.glacialridgealpacas.com and www.notjustyarns.com
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we are a small family organic farm in central minnesota, we raise alpacas, angora rabbits, angora goats(mohair), and icelandic sheep. we sell their babies, their fiber, and yarns made from their fiber besides products such as scarves and sweaters and socks
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warranty return info-for level winding systems
Policies and Warranty
Shop Policies and Warranty
Just remember. If you keep your flyer clean and free of fiber and debris, it should never have the need to be disassembled.
For non-catastrophic repairs please return it to us and we will take care of the issue, all you will need to cover is the cost of shipping. A Non-catastrophic repair example… If the unit was drop and the unit becomes jammed or the tube was bent or the like:), Don’t fret. Just send us a picture, we will then give instructions on how to proceed.
Catastrophic damage If the unit is broken by mishap, For the original owner we will still rebuild it. Just pay for the parts needed plus shipping and that is all. Example… if a child sneaks into your craft room and causes a little damage like loading up the worm tube with good ole bubble gum…we can fix it. Catastrophic damage is limited to 50% of the parts on the unit are still in good working order. If you have any questions, please send us a picture or short video for evaluation.
Return Shipping Instructions.
Please do not return Items to us without contacting LWS LLC before doing so at (info@myautowinder.com). All returned item are routed to our warranty area for expedited processing. Items sent not following these instructions will not be routed in this manner and will be delayed.
Contact LWS to notify of possible return.
We will notify our warranty department of incoming item.
Box the flyer only without batteries in a small box packed tightly with newspaper. Do not include any tools, documents or the wood box.
In the box you must include a brief description of the issue along with your name and return address.
Following these steps your package will be under 2lbs.
Mail you package accordingly, We will take care of the rest and notify you when your item is ready for return. Warranty items, when we do have them are processed to be in and out as quickly as possible.
We will invoice for USPS return shipping
We will work in very way to make sure you're excited and happy about your purchase. All items are made just for you. In order to keep our prices low we do not carry large amounts inventory, this in turn helps us keep our overhead low and pass the savings on to our customers.
We do not resale any returned items therefore all returns will be subject to a 30% restocking fee and shipping is not refunded. However we do save those items to be given away along with inhouse manufacturing training units to those in need and may not have the means to take part in our craft.
Your warranty will not cover and will be void if the unit has been disassembled or oiled in or around the worm gear tube area.
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Reviews
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jj on Dec 22, 2021
5 out of 5 starsThis seller is the best! I needed my order by Xmas and I received an entire week before. The entire process from purchase to delivery was updated by Sandy. They were always available for questions and kept me in the loop. Thank you for your excellent products and you loving support. ❤️
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Heidi on Dec 13, 2021
5 out of 5 starsI have only used it once since I received it. The quality is great. I expect to become more familiar with it quickly, after the holidays.
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1gypsyspider on Oct 29, 2021
5 out of 5 starsAbsolutely IN LOVE with my Autowinder!! I love the fact I didn't have to buy new expensive bobbins and it works perfectly with my Hansen Spinner! Beautiful packaging and shipping as well!
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spinlouet on Oct 24, 2021
5 out of 5 starsPurchase was fantastic! Item arrived a little ahead of time, in perfect condition just as described. The packing was excellent. Seller was the best, Very friendly, and helpful. I would highly recommend her to purchase from.
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Linda on Oct 21, 2021
5 out of 5 starsWinder us wonderful, makes spinning so much easier. Thanks for having it available.
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Susan on Sep 10, 2021
5 out of 5 starsI spin for the fun of it, but I'm lazy about moving my yarn down the spool. The Autowinder turns spinning into pure joy and I'm finally making the most of my outsized fiber stash. Kathy offered superior service and made this transaction a pleasure.
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Terrie on Aug 7, 2021
5 out of 5 starsvery quick to respond to messages. I only used the LWS for a short moment, but works well. Packaged VERY nicely!!
About njynotjustyarns
who me? grin... i am just like you...i love fibers and yarns and knitting and crochet and weaving and..
Production partners
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myautowinder.com
Braselton, GA
Jan and Richard Ford have been in the Fiber Arts manufacturing business for 20 years. developing quality engineered fiber tools at a reasonable price.
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